Privacy Policy

At ConvertEase, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this Privacy Policy carefully. By using our services, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you register for an account, express interest in obtaining information about us or our products and services, participate in activities on our services, or otherwise contact us. The personal information we collect may include:

• Name
• Email address
• Username and password
• Payment information
• Company information (for business accounts)
• Usage data and preferences

1.2 Files and Content

When you use our conversion services, we temporarily process and store the files you upload. These files may include personal information or other sensitive data contained within your documents, images, videos, or other file types.

1.3 Usage Information

We automatically collect certain information when you visit, use, or navigate our services. This information may include:

• Device and connection information (IP address, browser type, device type, operating system)
• Usage patterns (pages visited, time spent on pages, click-through data)
• Location information
• Cookies and tracking technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our services
• To process your transactions and manage your account
• To respond to your requests and inquiries
• To send you administrative information and service-related notifications
• To communicate with you about new features, offers, and promotions
• To personalize your experience and deliver tailored content
• To analyze usage patterns and optimize our services
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations

3. How We Protect Your Information

We implement appropriate technical and organizational measures to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Your uploaded files are temporarily stored in secure, encrypted storage during the conversion process and are automatically deleted from our servers after 24 hours. Premium users may have the option to retain files for a longer period, according to their subscription plan.

4. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

For uploaded files, our standard retention policy is as follows:

• Source files: Deleted 24 hours after upload
• Converted files: Deleted 24 hours after conversion
• Premium account files: According to the user's subscription plan settings

5. Information Sharing and Disclosure

We may share your information in the following situations:

• Third-Party Service Providers: We may share your information with third-party vendors, service providers, and other partners who help us provide our services (e.g., payment processors, cloud storage providers).
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• With Your Consent: We may share your information with third parties when you have given us consent to do so.

We do not sell your personal information to third parties.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to object to processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our services and store certain information. For more information about our use of cookies, please see our Cookie Policy.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]